6 important aspects of sales training
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How to Avoid Hitting the "Cold Calling Wall"
Let's say you're at your office and you're working away. Your phone rings and someone says, "Hello, my name's Mark. I'm with Financial Solutions. We offer a broad array of financial solutions. Do you have a few minutes?" What would go through your mind when you hear this pitch? Probably the same thing your prospects are thinking when they get a cold call from you.
3 Ways to Better Understand Cold Calling Prospects
Most salespeople who are trained in the old way of making cold calls rarely think about the people they're calling. They're too busy thinking about their product or service. But really, this is backwards. If you're only focusing on what you have to offer, you're not relating to the other person. And this means that that most of your prospects won't find your cold call particularly interesting.
4 Keys to Making Your Cold Call Stress-Free
From the traditional point of view, cold calling conversations should constantly lead towards making sale. We've been given only one path to follow, and that's getting a "yes." This is why our language and energy feels stilted. We aren't being genuine, and we aren't inviting the other person to tell us the truth about where they stand.
Using a "Sales Pitch" Kills Cold Calls
The moment you use the old-school cold calling approach - the traditional pitch about who you are and what you have to offer - you trigger the negative "salesperson" stereotype. And that usually means instant rejection from your prospect. The problem is with how you're selling, not what you're selling.
How Using a Cold Calling "Pitch" Kills Sales
The moment you use the old-school cold calling approach -- the traditional pitch about who you are and what you have to offer -- you trigger the negative "salesperson" stereotype. And that means instant defense or rejection. I call it "The Wall." The problem is with how you're selling, not what you're selling.
How to "Surrender" Your Cold Calling Agenda
All the sales gurus have been teaching for years that we must be enthusiastic and aggressive in our cold calling tactics. We've been trained to focus on the sale and move our cold calling conversations toward a sales conclusion. What would you think if I told you to surrender your sales agenda entirely? Would you think it's impossible to see more success without a "sales focus" than with one? This new mindset of cold calling actually does just that.
4 Key Reasons to Surrender Your Cold Calling Agenda
If you follow the old traditional cold calling approach, as soon as you dial the telephone your focus is on acquiring a sale. And you're probably using different techniques and strategies to guide your conversation towards that goal. But I'm suggesting that you should consider releasing your sales agenda entirely when you make your cold calls.
When it comes to sales training, the right sales training for your sales team can make all the difference. It can teach new techniques, motivate, and help your team to handle objections and obstacles that come their way with ease and finesse. However, if you're going to implement a successful sales training program, it's important that you keep these six important aspects of sales training in mind:
1. First, identify your sales forces weaknesses and strengths. Once you know these things, you can better tailor your training and seminars to those specifics things you need to work on instead of going over things that your team already seems to have down. In order to find out what you should be training, you can meet with each member of your sales team one on one, or you can have them fill out questionnaires.
2. Provide positive feedback. One of the best ways to train is to provide your sales force with positive feedback when they do a job well done, and encourage them to do the same with each other. Everyone loves to be appreciated and recognized for their work, and this can be accomplished through a number of ways. Public recognition is important, so you can take your team to lunch one day to honor your top salesman. Or, you can recognize those who made the most calls, or the one with the most improved numbers. Little prizes, plaques, or their name in the company newsletter can make a big difference to your sales team. The more they feel like they are recognized and appreciated, the more they will be motivated to keep up the hard work.
3. Hold weekly meetings. These can be mini-trainings that focus on motivational tactics or specific concerns, like overcoming objections, fears, and how to keep a positive attitude. When dealing with sales people, it's important to realize that it's easy to get down or get in a rut. Weekly training meetings can help your team to stay motivated and positive.
4. Consider hiring a sales trainer or consultant to help you. If you're really struggling or could use some outside help, bringing in a trainer who has sales experience can help pump up and excite your team by teaching them new things. Whether it's through tone of voice for cold-calling or techniques for overcoming objections, a motivational speaker can help your team see things in a different light. Your salespeople will be excited to try out the new, proven techniques, especially if the ones they are relying on now are not working for them.
5. Identify and address fears. Some sales forces deal exclusively with cold calling. Others work primarily through door-to-door sales. Whatever the specialty, some sales teams have fears that need to be overcome before true sales success can occur. A good aspect of training is addressing fears so they can be dealt with.
6. Keep a positive atmosphere. It's important to never belittle or discourage your sales force; they thrive on a positive, pumped-up atmosphere. Be sure to keep your sales training seminars and meetings upbeat and positive at all times.
About the Author
Gavin Ingham is a leading sales motivational speaker throughout the UK and Europe. Gavin specializes in sales training, handling sales objections and the sales success mindset. Visit us for more information on Gavin and Gavin Ingham, Ltd. sales motivational speeches, or call 0845 838 5958.
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